1. Introduction
Welcome to Versatec.
This Privacy Policy explains how Versatec ("Versatec", "we", "our", or "us") collects, uses, stores, shares, and protects your information when you use our websites, applications, APIs, AI services, and any other products or services we provide (collectively, the "Services").
Our Services include products developed and operated by Versatec, including Kasa and any future products or platforms operated under the Versatec brand.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information to provide, improve, and secure our Services.
Information You Provide
Depending on how you use our Services, we may collect:
- Name
- Email address
- Phone number
- Company or organization name
- Billing information
- Support requests
- Feedback
- Profile information
- Authentication information
AI Content
When using AI-powered features, we may collect information necessary to provide those features, including:
- Prompts
- Conversation history
- Uploaded files
- Documents
- Images
- Knowledge base content
- Workflow configurations
- AI agent settings
- Custom instructions
- Generated outputs
This information is processed solely to provide the requested functionality.
Automatically Collected Information
When you access our Services, we may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- Language preferences
- Referral URLs
- Pages visited
- Features used
- Session duration
- Error logs
- Diagnostic information
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve security
- Measure product usage
- Analyze performance
- Improve user experience
You may disable cookies through your browser settings; however, some features may not function correctly.
3. How We Use Your Information
We use your information to:
- Provide and maintain our Services
- Create and manage your account
- Authenticate users
- Process payments
- Deliver AI-generated responses
- Store your data and configurations
- Improve our products
- Personalize your experience
- Monitor platform performance
- Detect fraud and abuse
- Prevent unauthorized access
- Respond to support requests
- Comply with legal obligations
- Communicate important updates
4. AI Data Processing
Some Versatec Services use artificial intelligence models provided by Versatec and trusted third-party providers.
To generate responses, your prompts, uploaded content, and related information may be processed by these models.
Unless explicitly stated otherwise:
- Customer data is processed only to provide requested AI functionality.
- We do not sell customer prompts or uploaded content.
- We do not use customer content to train public AI models without permission.
- AI-generated responses may be inaccurate or incomplete and should be reviewed before relying on them.
5. Third-Party Services
We may use trusted third-party providers to operate our Services, including providers for:
- Cloud infrastructure
- Authentication
- AI model inference
- Payment processing
- Analytics
- Email delivery
- Messaging platforms
- Customer support
- File storage
These providers process information only as necessary to provide their services on our behalf or as otherwise described in their own privacy policies.
6. Sharing Your Information
We do not sell your personal information.
We may share information only in the following circumstances:
Service Providers
With trusted vendors that help operate our Services.
Legal Requirements
When required by law or legal process.
Business Transfers
If Versatec undergoes a merger, acquisition, restructuring, or sale of assets.
Protection of Rights
To protect the rights, safety, property, or security of Versatec, our users, or others.
With Your Consent
When you explicitly authorize us to do so.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain platform security
When accounts are deleted, some information may remain in backups or logs for a limited period before being securely removed.
8. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information, including measures such as:
- Encryption in transit where appropriate
- Access controls
- Authentication mechanisms
- Monitoring and logging
- Secure infrastructure
- Regular software updates
No method of storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Export your data
- Object to certain processing
- Withdraw consent where applicable
Requests may be submitted using the contact information provided below.
10. International Data Transfers
Your information may be processed or stored in countries other than your own.
Where required, we implement appropriate safeguards to protect personal information transferred across borders.
11. Children's Privacy
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If material changes are made, we will notify users through appropriate means, such as within the Services or by email where required.
The "Effective Date" at the top of this document indicates when this Privacy Policy was last updated.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
Versatec
Email: legal@versatechq.com
Website: https://versatechq.com
14. Region-Specific Rights
Users may have additional privacy rights under applicable laws in their jurisdiction.
Where required by applicable law, Versatec will honor requests regarding access, correction, deletion, restriction of processing, portability, and other rights afforded to individuals under those laws.
Nothing in this Privacy Policy limits any rights that cannot legally be waived under applicable law.